In this case the most useful sources of information are the Stratosoft software community forums and the FAQs (frequently asked questions) both of which are fully searchable. If these do not provide a suitable answer to your enquiry or question, then please use the appropriate area of the Stratosoft software community forums in which to post your specific enquiry. This will be answered by community members as soon as possible but please bear in mind that Stratosoft is a community and has no paid employees (about us). Community moderators are long-term, actual Stratosoft software users and are strictly volunteers helping in their free time but you will receive a reply at the earliest opportunity. Of course being a community, any member can potentially provide help as well as ask for it and this is definitely encouraged. If you are not already a forum member then you will need to register before you will be allowed to post your enquiry or question. Finally, it is worth remembering that the main Stratosoft software titles have comprehensive help file systems. You can normally access context sensitive help for these programs at any time by pressing the F1 key.
Proceed to
or
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Help with technical issues :
All technical support is conducted through the Stratosoft software community forums (with the exception of premium user support which is explained below). It is free of charge (again, with the exception of premium user support) and there is no specified timescale in which help may be received. For self help, the most useful sources of information are the Stratosoft software community forums and the FAQs (frequently asked questions) both of which are fully searchable. If these do not provide a suitable answer to your technical issue, then please use the appropriate area of the Stratosoft software community forums in which to post full details of your specific requirement. This will be answered by community members as soon as possible but please bear in mind that Stratosoft is a community and has no paid employees (about us). Community moderators are long-term, actual Stratosoft software users and are strictly volunteers helping in their free time but you will receive a reply at the earliest opportunity. Of course being a community, any member can potentially provide help as well as ask for it and this is definitely encouraged. Finally, it is worth remembering that the main Stratosoft software titles have comprehensive help file systems. You can normally access context sensitive help for these programs at any time by pressing the F1 key.
If not already a forum member then you will need to
before you will be allowed to post your question, otherwise simply
...
Premium User Support :
Some technical support issues may require very significant amounts of time to resolve or specialist intervention. Examples of such issues, in the case of FlightLog software programs, are replacement of lost personal key programs or diagnosis / rebuilding of damaged database files in the absence of a suitable backup to restore them from. Alternatively if you decide that you have a pressing timescale within which help is needed, then it is possible to purchase 'Premium User Support' in this case as well.
